1. Introduction
2. Scope
3. Purpose
4. Policy roles & responsibilities
5. Reasonable adjustments
6. Special considerations
7. Candidates and delegates with a disability
8. Disclosure of additional requirements
9. Recruitment and selection of candidates and delegates
10. Monitoring enquiries and requests
11. Venues
12. Complaints
13. Policy Review
14. Breach of the policy
15. Access to the policy
16. Reference to other policies, procedures & agreements
17. Examples of reasonable adjustments

1. Introduction
Assessment should be a fair test of a candidate’s knowledge, skills and experience; however, for some candidates, the usual format of assessment may not be suitable. Arko Training recognises that for all candidates to access assessment fairly, reasonable adjustments may be appropriate. This could be because at the time of assessment;
Candidates have a permanent disability, or specific learning need
Candidates have a temporary disability, medical condition or learning need
Candidates are indisposed at the time of assessment

2. Scope
This policy applies to all qualifications offered by Arko Training and to every individual involved in Arko Training programmes including but not limited to; Centre staff, tutors, markers, assessors, quality assurers and candidates.

3. Purpose
This policy sets out the steps Arko Training will take to initially find out about candidates’ requirements for reasonable adjustments and how it will consider meeting them.
4. Policy Roles and Responsibilities
Responsibility for the implementation and monitoring of this policy lies with the Centre
Manager in conjunction with all staff & associates including but not limited to Centre staff, tutors, assessors, markers, verifiers and candidates are accountable for ensuring full adherence to all
items set out in this policy.

5. Reasonable Adjustments
A reasonable adjustment is any action that helps reduce the effect of a disability or difficulty that places a candidate or delegate at a substantial disadvantage in a teaching or assessment situation. The reasonable adjustment should be approved and in place before the activity takes place. Work produced by the candidate should be marked in the same way as the work of other assessed candidates. There is no duty to make any adjustment to the assessment objectives being tested.
Arko Training has a responsibility to ensure that any candidate or delegate request is based on firm evidence and that it will not confer an advantage on the candidate in any aspect of the subject concerned.

5.1 Some examples of reasonable adjustments might include;
modifying assessment materials (providing materials in Braille or a larger font)
allowing a candidate extra time to complete a time limited assessment activity
providing access for facilitators such as a sign language interpreter, reader or scribe
removing excessive visual stimuli from assessment materials
use of a word processor or mobile electronic device.

5.2 Considerations when assessing the reasonableness of an adjustment include;
maintaining the integrity of assessment criteria
individual circumstances
cost implications
health and safety to individual and others.

Arko  Training Ltd has a responsibility to ensure that any request for a reasonable adjustment is
based on firm evidence so where the implications of the disability of difficulty are not
obvious, we may ask for supporting evidence regarding the effect of the impairment on the
candidate or delegate’s performance such as;
medical certificates, written evidence produced by an independent, authoritative specialist. This could take the form of medical, psychological or professional reports or assessments stating the name, title and professional credentials of the person carrying out the assessment and/or report. Such reports should set out the nature of the difficulty and extent to which the candidate or delegate is affected by the difficulty, including the effects of any related medication that the candidate or delegate may be taking, if relevant. In cases where it might be expected that there could be changes in the way the candidate or delegate is affected by the difficulty, there will have to be recent and relevant evidence of assessments and consultations carried out by an independent expert.

5.3 During initial assessment, prior to joining a course, Arko Training will;
aim to identify any difficulties the candidate or delegate may have in accessing learning and assessment assist in the selection of qualifications for candidates, depending on circumstances
explain to the candidate any qualification and assessment requirements
be clear if it seems unlikely that the candidate would meet all qualification requirements and explain the restriction on achievement as a result (for example, if a candidate is unable to demonstrate specific skills they may by unable to gain achievement of the qualification). Suggest unit certification where this is possible.

5.4 In supporting candidates and delegates, Arko Training will;
communicate Arko Training’s Access to Assessment & Reasonable Adjustments policy to staff, associates, candidates and delegates. ensure staff and associates deal with reasonable adjustments sensitively create an atmosphere in which candidates are comfortable discussing requirements observe the right of candidates who do not wish to disclose additional needs not presume solutions for individual candidates and delegates but discuss and agree support anticipate general future needs for all and make adequate provision take into account the diversity of the group and differentiate accordingly provide ‘candidate support’ training for staff involved in recruiting/supporting candidates apply to Awarding Bodies for reasonable adjustments for examination candidates select appropriate adjustment without lowering qualification standards contact relevant Awarding Body regarding most suitable adjustment if in doubt keep records of reasonable adjustment requests for audit purposes, keep records of reasonable adjustments made for audit purposes, design assessment activities that are accessible to candidates. ensure buildings used for assessment are accessible as far as is practical ensure health and safety is not compromised – conduct risk assessments

6. Special considerations – candidates taking Arko national exams
Special consideration can be applied after an examination when a candidate is disadvantaged during the exam. Each request for special consideration will be unique to the candidate or assessment and will depend on the circumstances at the time of the assessment and will reflect the difficulty faced by the candidate(s). Special consideration is a post examination adjustment to a candidate’s mark. All requests for special consideration will be considered by the Centre Manager or Trainer, The Awarding body which is responsible for;

reviewing candidates’ special consideration requests and supporting evidence
agreeing and recommending adjustments of between 1% – 5% to marks for candidates and cohorts as appropriate ensuring the effective and consistent application of the procedure In some cases, it may be necessary to adjust marks for an entire cohort, when an incident has occurred which has affected all candidates (for example, a serious disturbance during the examination). In these circumstances, letters from candidates must be verified by invigilator incident reports.

6.1 Procedure for applying for special consideration
A candidate who is fully prepared and present for a scheduled Arko examination may be eligible for special consideration if;

performance in an examination is affected by circumstances beyond the control of the candidate e.g. recent personal illness, accident, bereavement, serious disturbance during the examination, domestic crisis
Candidates must apply for special consideration within seven days of the examination assessment activity to the Centre Manager of trainer. If a candidate had a medical condition at the time of the Arko examination, their
request for special consideration must be accompanied by a relevant medical certificate. Arko Training has the right to request additional information from the candidate as necessary.

7. Candidates and delegates with a disability
The Equality Act 2010 defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term adverse effect on their ability to carry out normal day-to-day activities. It is unlawful for companies such as Arko Training to discriminate in the provision of goods, services and facilities to disabled people including;

all aspects of teaching and assessment
assessments and examinations
e-learning and distance learning including virtual learning environments
Arko Training website
aspects of the physical environment where teaching/learning takes place, including buildings and equipment welfare, catering, facilities
Under the act, Arko Training is expected to take reasonable steps to;

find out about people’s disabilities
consider what adjustments may be required
make adjustments where reasonable, including by alternative means

8. Disclosure of additional requirements
In order to provide support and guidance from the outset, candidates and delegates are encouraged to disclose any additional requirements so that where possible, arrangements can be put in place. Candidates and delegates should complete and submit a request for Reasonable Adjustments . Candidate and delegate requirements may be reviewed individually to ascertain extent of condition and requirements. During the course, centre staff may liaise with tutors, candidates and delegates to measure the effectiveness of any such adjustments.

9. Recruitment and selection of candidates and delegates
Potential candidates and delegates to Arko Training will be selected for courses or programmes strictly in line with the selection criteria and the requirements of the course. Selection criteria will apply to all qualification candidates irrespective of age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief (including lack of belief), sex & sexual orientation. Arko Training will make reasonable
adjustments and review its recruitment and selection practices on an annual basis in order to monitor equal opportunities and to ensure that candidates are placed on the qualification course which is most suitable to their learning and development requirements.

10. Monitoring enquiries and requests

For information purposes it is important for us to log all requests and monitor the resulting action. However to comply with the Data Protection Act, all personal details will be removedso that no individual can be identified.

11. Venues

When sourcing venues, Arko Training consider every aspect of the building including: how people enter, how they find their way around, what signs will be provided, how people communicate with staff, information we provide, queuing systems, counters and accessible lavatory facilities.

all training venues comply with the Equality Act 2010, we do not use venues without lifts
where a lift breaks down, exit is via an evacuation chair or alternative means.
In making reasonable adjustments, Arko Training must think in advance about what people with a range of impairments might reasonably need. If there is a particular situation we have not anticipated and a person wants to use our service, then we must make a reasonable adjustment as quickly as possible.

12. Complaints

If a candidate or delegate believes that they have been discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnership, pregnancy & maternity, race, religion or belief (including lack of belief), sex, sexual orientation, they should first speak to their personal tutor or course tutor and if following discussion the candidate or delegate is not satisfied, they should follow the Arko Training complaints procedure.

13. Policy review

This policy will be reviewed annually via the Centre Management and updated as necessary.

14. Breach of the Policy
Arko Training will take seriously any instances of non-adherence to the policy by its staff, management, candidates and delegates. Any breach of policy will be investigated, and where appropriate, action will be considered.

15. Access to the Policy

The policy will be published on the Arko Training website and on the Virtual Learning Environment.