Conflict Resolution in the Workplace


Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.


CPD, IIRSM & Institute of Hospitality Approved

Course Description
The Confederation of British Industry estimates that the cost of workplace conflict is around £33
Billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and
then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork
and morale.

This Conflict Resolution in the Workplace course starts by explaining what constitutes conflict in the
workplace before moving on to look at some of the most common causes and the effects this can
have on the workforce. It covers the stages and build up to a workplace conflict and contains several
extensive modules that outline conflict resolution techniques that can be applied at any stage of
this build up.

As well as the negative impacts of conflict the course also explores how effective management of
conflict can result in positive outcomes in the workplace. These can be the development of shared
ideas, the ability to reach compromises through increased trust and creating an environment where
differences of opinion are celebrated and considered rather than shut down.

Course Contents

  • The Causes and Symptoms of Conflict at Work
  • Resolving Conflict
  • The Five Conflict Modes
  • Using the Modes
  • Assertiveness
  • Making Positive Outcomes

Target Audience
This course is aimed at supervisors and managers that want to develop effective conflict resolution
methods. The course can be a great starting point for people new to their leadership role as well as
more established managers that want to enhance their skills. This acts as a great introduction to the
subject and covers the key concepts and theories relating to conflict management.

This course can be sold to individuals who are doing the training for themselves or it can be pitched
to businesses who might want to put all of their first line management team through the training, so
they are all work in the same way and have the same skill set.

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately
the company’s bottom line. Having a knowledge of effective conflict resolution techniques and
strategies and taking a proactive approach to resolving issues will lead to a better work environment
and more effective teams.

CPD approval means that this course can be used by those that need to prove they are continually
developing themselves.
Online training is flexible, efficient and cost-effective, so candidates can progress through the
modules at their own pace, in their own time, making it easy to fit the training around their work
and personal life.

Further Progression
Beyond this topic we offer a range of other business skills courses that could all be useful in
developing and improving as a manager. The ones that directly compliment this course include
Developing Teamwork and Introduction to Emotional Intelligence.

Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off.
It does not account in any way for loading time or thinking time on the questions)


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